Frequently Asked Questions
Getting started
Click the registration link: https://app.shuffll.com/, and register using your business email.
Click the registration link: https://app.shuffll.com/, and register using your business email.
If you have a problem using your business email, or don’t have one, please contact us at [email protected]
Please confirm the following:
- Make sure your microphone and camera are correctly connected.
- When you begin recording, your browser may ask permission to use your devices. Please select “Allow” to grant permission. If you encounter any issues on a Mac, click here.
- For optimal results – Ensure you have a solid background and adequate lighting.
No worries! Please reach out to us directly. We’ll work with you to find a solution and ensure you can still access and enjoy the platform.
Customize and plan your video
Shuffll AI engine personalizes your storyline, art and copy based on your prompt, domain, and branding. You have the flexibility to tailor the content to your specific message and objectives.
Shuffll AI engine personalizes your storyline, art and copy based on your prompt, domain, and branding. You have the flexibility to tailor the content to your specific message and objectives.
You have the flexibility to make any desired changes on the branding page. You can upload your assets and customize the color and style.
Yes, on your dashboard, go to Assets and simply upload images, in png or jpeg files.
Yes, that’s why we’re here! Our platform, powered by generative AI, can create a complete script divided into scenes based on your desired format. Simply provide a brief prompt, and the platform will handle the rest.
Of course. You’re able to edit your script in the teleprompter and save it for later takes. You can open each scene and edit the text, images, and colors.
Yes! Try our Dry Run feature to run through the whole video, before hitting the record button.
Click “More Actions” in the bottom right corner, then choose Dry Run!
While Recording:
Of course, just send them the link to the recording session and they can join from there.
Of course, just send them the link to the recording session and they can join from there.
In the Storyline tab there is an option on every scene labeled, “Scene setup.” Click this and you will be able to customize all of the text in the scene.
Yes! Click on the post-production tab, then on the video you want to re-record click the thre dots in the bottom right corner. Then, click “have another take”.
Of course! While you’re recording, please press “more action” at the bottom and then “restart current,” the previous scene will show up.
No limitation! You can host as many guests as you want.
No, you can send them a direct link that gives them access to the session.
Of course! After clicking on the prompter, an option in the top right corner says, “Open Prompter Window.” On PC, this will open the prompter on the same page, and then you can drag it anywhere. On Mac, the prompter will open up in a new tab, and you can put it wherever works best for you. We recommend placing the prompter directly under your camera so it seems you are looking at it while speaking.